We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pawucare@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pawucare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pawucare@gmail.com.

Refund & Return Policy

At Pawucare, we want you to have a positive experience with your purchase. If there is an issue with your order, please contact us and our support team will review your request and help determine the appropriate resolution.

Refunds & Replacements

Refunds or replacements may be available when an order is affected by a fulfillment or delivery issue, including:

• The product arrives damaged or defective

• You receive an incorrect product

• An item is missing from your order

• Your order is not successfully delivered due to a qualifying delivery issue

• Your order is canceled before it has been processed or shipped

All refund and replacement requests are subject to review and verification.

Damaged or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or does not function as expected, please contact us within 30 days of delivery.

To help us investigate the issue, please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• A short video showing the defect or issue, when applicable

Photo or video evidence may be required before a refund or replacement can be approved.

If the issue is verified, we may offer either a refund or replacement, depending on the circumstances and product availability.

In most cases, you will not be required to return a damaged or defective product unless we specifically instruct you to do so.

Incorrect or Missing Products

If you receive the wrong product, size, color, or variation, or an item is missing from your order, please contact us as soon as possible.

Please provide:

• Your order number

• A photo of the product you received

• A photo of the original packaging

• A photo of the shipping label

• A description of the issue

Once the issue has been verified, we may provide a replacement or refund for the affected item.

Lost or Undelivered Orders

If your order has not arrived, please first check the tracking information provided with your order.

For orders shipped to the United States, orders that remain pending, in transit, or without successful delivery may become eligible for a refund or replacement after the applicable shipping period has passed.

For qualifying U.S. orders, the applicable fulfillment period is generally 45 days from the original shipping date.

Depending on the circumstances, we may offer a replacement or refund.

If tracking information shows that an order was delivered but you did not receive it, please contact us. We may require documentation from the relevant carrier or postal authority confirming non-delivery before a refund or replacement can be approved.

Order Cancellations

You may request cancellation of your order before it has been processed or shipped.

If your cancellation request is received before processing or shipment, we may issue a full refund.

Once an order has been processed or shipped, cancellation may no longer be possible.

Certain products, including print-on-demand and preorder products, may not be eligible for cancellation after payment has been made.

Change of Mind & Unwanted Products

Because our products are fulfilled through third-party fulfillment partners, we do not guarantee refunds or returns for change-of-mind purchases.

This includes situations where:

• You no longer want the product

• You ordered the wrong product

• You selected the wrong size, color, or variation

• You simply changed your mind

• You no longer have a use for the product

Any such request will be reviewed at our discretion and is not automatically eligible for a refund.

Exchanges

We do not offer standard exchanges for change-of-mind purchases or incorrect selections made by the customer.

If you receive a defective, damaged, incorrect, or missing product, we may provide a replacement after reviewing and verifying your claim.

Returns

Please do not send products back to us without contacting our support team first.

For most damaged, defective, incorrect, or missing-item claims, a physical return is generally not required.

If a return is required in a particular situation, we will provide specific return instructions.

Products sent to an unauthorized address may not be eligible for a refund or replacement.

Non-Returnable Situations

Refunds or replacements may not be available for:

• Products damaged through misuse or improper handling after delivery

• Normal wear and tear

• Products altered by the customer

• Incorrect size, color, or variation selected by the customer

• Orders shipped to an incorrect address provided by the customer

• Orders showing confirmed delivery where required non-delivery documentation cannot be provided

• Requests that fall outside the applicable eligibility periods

• Products or orders that do not meet the requirements of this policy

90-Day Refund Eligibility

All physical product refund and replacement requests must be submitted within 90 days from the date the order payment was made.

Requests relating to orders older than 90 days may be automatically ineligible, regardless of the reason for the request.

Refund Processing

If your refund request is approved, the refund will be issued to your original payment method.

Once a refund has been approved, please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

We will notify you when your refund has been processed.

Evidence & Verification

To protect our customers and prevent fraudulent claims, we may request evidence before approving a refund or replacement.

Depending on the issue, this may include:

• Photos

• Videos

• Shipping labels

• Packaging photos

• Tracking information

• Carrier documentation

• Order information

Failure to provide requested evidence may prevent us from being able to process a refund or replacement.

Refund Policy Limitations

Refunds and replacements are subject to the applicable fulfillment and eligibility requirements of our fulfillment partners.

We cannot guarantee a refund or replacement for issues that are outside the scope of our fulfillment partner's refund or replacement policy.

How to Request a Refund or Replacement

To request a refund or replacement, please contact us at:

pawucare@gmail.com

Please include:

Subject: Refund/Replacement Request – Order #[Your Order Number]

Please provide your:

1. Order number

2. Email address used for the purchase

3. Description of the issue

4. Photos or videos, if applicable

5. Any additional information requested by our support team

Our team will review your request and contact you with the next steps.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Pawucare
Email: pawucare@gmail.com